Gen AI in Consulting: Transforming Service Delivery and Unlocking New Opportunities

This report explores the seismic shift unfolding in the consulting landscape as generative AI advances from experimental novelty to core service enabler. In the face of rising client expectations for faster insights, hyper-personalized recommendations, and outcome-based pricing, traditional time-and-materials models are giving way to AI-driven asset-based delivery. By surveying the state of large language models, agent architectures, and emerging multi-agent orchestration platforms, the report highlights why consulting firms must move quickly to integrate generative AI into both client-facing solutions and internal workflows.

Drawing on analyses of leading providers’ strategies – from Bain’s OpenAI partnership and PwC’s enterprise-grade deployments to Accenture’s multi-billion-dollar AI investments – the report offers a clear, two-tiered roadmap. First, act now use cases to deliver immediate value through automated data cleansing, AI-powered reporting bots, and scenario-generation tools. Second, invest and experiment initiatives to prepare firms for next-generation capabilities such as autonomous advisory assistants and end-to-end AI platforms. Together, these recommendations equip consultants to unlock measurable productivity gains, reduce cost overruns, and identify new revenue streams.

Whether you lead a strategic practice, oversee technology implementation, or direct data advisory teams, this report provides actionable frameworks to prioritize AI investments, redesign talent mixes, and evolve operating models. Readers will gain practical guidance on governance and risk/change management to ensure that AI deployments not only accelerate delivery but also uphold quality, compliance, and ethical standards.